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Explore the Customer Insights Course Catalog
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
- Status: Free
Coursera Instructor Network
Skills you'll gain: Email Marketing, Personalized Service, ChatGPT, Customer Insights, Target Audience, Marketing Automation, Customer Communications Management, Content Creation, Customer Engagement, Digital Marketing
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Strategic Marketing
Johns Hopkins University
Skills you'll gain: Rmarkdown, Exploratory Data Analysis, Version Control, Statistical Analysis, R Programming, Data Manipulation, Data Cleansing, Data Science, Data Visualization, Statistical Programming, Ggplot2, Dimensionality Reduction, Data Visualization Software, Data Integration, Knitr, Data Analysis, Data Import/Export, General Science and Research, Data Sharing, Statistical Reporting
Skills you'll gain: React Native, Jest (JavaScript Testing Framework), Version Control, User Research, UI/UX Research, Usability Testing, Unix Commands, Restful API, Git (Version Control System), Persona (User Experience), GitHub, Interaction Design, User Experience Design, SQL, User Interface and User Experience (UI/UX) Design, Mobile Development, Design Research, Cross Platform Development, React.js, Web Development Tools
Coursera Project Network
Skills you'll gain: Text Mining, Unstructured Data, Data Analysis, Natural Language Processing, Pandas (Python Package), Data Manipulation, Python Programming, Data Cleansing
Skills you'll gain: Data Storytelling, Performance Measurement, Data-Driven Decision-Making, E-Commerce, Digital Marketing, Branding, Marketing Channel, Marketing Strategy and Techniques, Customer Analysis, Advertising, Marketing Analytics, Search Engine Marketing, Customer Engagement, Content Marketing, Brand Awareness, Search Engine Optimization, Social Media Marketing, Target Audience
- Status: Free
University of London
Skills you'll gain: Brand Management, Branding, Brand Strategy, Culture Transformation, Employee Engagement, Marketing Management, Global Marketing, Internal Communications, Human Resource Strategy, Strategic Marketing, Organizational Change, Customer Engagement, Consumer Behaviour, Cross-Functional Collaboration
Coursera Project Network
Skills you'll gain: Exploratory Data Analysis, Data Cleansing, Text Mining, Scikit Learn (Machine Learning Library), Probability & Statistics, Pandas (Python Package), Natural Language Processing, Predictive Modeling, Data Processing, Data Analysis, Statistics, Applied Machine Learning, Supervised Learning, Feature Engineering, Data Visualization Software, Automation
Coursera Project Network
Skills you'll gain: Target Audience, Facebook, Advertising Campaigns, Advertising, Customer Insights, Web Analytics
Skills you'll gain: Data Mining, Big Data, Cloud Computing, Data Analysis, Data Science, Digital Transformation, Data-Driven Decision-Making, Business Logic, Deep Learning, Machine Learning, Artificial Intelligence
Customer Insights learners also search
In summary, here are 10 of our most popular customer insights courses
- Customer Service Fundamentals:Â Knowledge Accelerators
- Using GenAI for Tailored Customer Emails:Â Coursera Instructor Network
- Technical Support Fundamentals:Â Google
- Improving Customer Retention:Â Coursera Instructor Network
- Data Science: Foundations using R:Â Johns Hopkins University
- Meta React Native:Â Meta
- Python NLTK for Beginners: Customer Satisfaction Analysis:Â Coursera Project Network
- Foundations of Digital Marketing and E-commerce:Â Google
- Brand Management: Aligning Business, Brand and Behaviour:Â University of London
- NLP: Twitter Sentiment Analysis:Â Coursera Project Network