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Results for "it service management"
- Status: [object Object]
Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Management Life Cycle, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Quality Monitoring, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Change Management, Milestones (Project Management), Organizational Structure, Data Storytelling
Skills you'll gain: Stakeholder Engagement, Software Development Life Cycle, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Schedules, Development Environment, Project Management Institute (PMI) Methodology, Information Technology, Sprint Retrospectives, Interviewing Skills, Project Management
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Security Controls, Role-Based Access Control (RBAC), Identity and Access Management, Information Management, Business Process Automation, System Configuration, Database Management, Application Development, Automation, Content Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Service Level Agreement, Service Level, Service Management, Performance Measurement, Vendor Contracts, Customer Service, Supplier Performance Management, Cloud Services, Performance Metric, Managed Services, Client Services, Cloud Storage, Key Performance Indicators (KPIs), Contract Negotiation, Stakeholder Engagement, Negotiation, Communication
Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Server Administration, Linux Administration, Cloud Computing, Servers, Network Administration, Windows Servers, Data Storage, Virtualization, User Accounts
University of Minnesota
Skills you'll gain: Technology Strategies, Change Management, Information Technology, Portfolio Management, Governance, Investment Management, Resource Allocation, Return On Investment, User Acceptance Testing (UAT), Capital Budgeting, Cost Benefit Analysis, Risk Management, Decision Making
University of Colorado System
Skills you'll gain: Windows Servers, Authorization (Computing), Microsoft Windows, Authentications, User Accounts, Group Policy, Security Controls, Active Directory, Identity and Access Management, Software Installation, Servers, Encryption, Network Planning And Design, Network Performance Management
Infosec
Skills you'll gain: Security Management, Cyber Governance, IT Management, Cybersecurity, Cyber Security Strategy, Cyber Risk, Cyber Security Policies, Security Strategy, Key Performance Indicators (KPIs), Technical Communication, Risk Management, Corporate Communications, Communication, Change Management
Illinois Tech
Skills you'll gain: Linux, System Monitoring, Linux Administration, Linux Commands, Linux Servers, Command-Line Interface, User Accounts, Operating Systems, Package and Software Management, Service Management, System Configuration, Graphical Tools, File Management
University of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Working Capital, Revenue Recognition, Financial Statements, Credit Risk, Accrual Accounting, Financial Analysis, Investments, Corporate Finance, Business Valuation, Financial Statement Analysis, Cash Flows, Accounting Records, Financial Accounting, Financial Management, Income Statement, Accounting, Business Ethics, Finance, Portfolio Management
Columbia University
Skills you'll gain: Project Schedules, Construction Management, Construction Estimating, Project Finance, Cost Estimation, Project Risk Management, Bidding, Building Information Modeling, Scheduling, Cost Control, Environment Health And Safety, Risk Management, Project Closure, Lean Methodologies, Project Controls, Real Estate, Cash Flows, Business Transformation, Innovation, Architecture and Construction
In summary, here are 10 of our most popular it service management courses
- Google Project Management:: Google
- IBM IT Project Manager: IBM
- Customer Service Fundamentals: Knowledge Accelerators
- ServiceNow System Administrator from Zero to Hero: Packt
- What Are Service-Level Agreements (SLAs)?: Coursera Instructor Network
- System Administration and IT Infrastructure Services: Google
- IS/IT Governance: University of Minnesota
- Windows Server Management and Security: University of Colorado System
- Management: Infosec
- Linux OS - Master's: Illinois Tech